Frequently Asked Questions
We understand that you may have questions before booking your treatment, and we’re here to make your experience as clear and comfortable as possible. From what to expect during your massage, to how to prepare and aftercare tips, this FAQ is designed to guide you through every step. Our goal is to ensure you feel confident, informed, and completely at ease before you even arrive.
What should I wear?
Wear whatever feels comfortable. Most massages are done with you lightly clothed or draped, so there’s no need to change unless you prefer to.
Do I have to take my clothes off?
No. Your privacy is always respected. You’ll be fully draped throughout the treatment, and the therapist will only uncover the area being worked on. If you'd rather we massaged over your clothes, please let us know before your treatment begins.
How long does a massage last?
Treatments typically last between 30 and 90 minutes, depending on the service you choose.
Do I need to book in advance?
Yes, we recommend booking ahead to secure your preferred time & date.
Can I book a block of treatments?
Absolutely. Please speak with your therapist when you arrive, or give us a call and we can arrange a block booking for you.
Can I have a massage if I’m pregnant?
We do not offer pre-natal massage, however there are many therapists who specialise in pregnancy-specific techniques. We recommend speaking with a specialist if you are expecting.
What if I have a medical condition or injury?
Please inform your therapist before your treatment. They can adjust techniques to suit your needs and ensure your comfort and safety.
How early should I arrive?
Arriving 10–15 minutes early allows time to relax, complete any forms, and prepare for your session.
Is there parking available?
Yes, there is parking outside the shop on the high street which is free for 2 hours. There are both regular spaces and disabled spaces available. If these are full, there is also Croft Car Park a 3 minute walk from the shop.
What if I need to cancel or reschedule?
We ask for at least 24 hours’ notice. This helps us offer your time slot to someone else and avoid cancellation fees.
Will a massage hurt?
Massages are designed to be therapeutic, not painful. If any pressure is uncomfortable, simply let your therapist know - they can adjust immediately.
Will I feel sore afterwards?
You may feel a little tenderness in areas where muscles were particularly tight, which is completely normal. It’s often similar to how you might feel after a good workout and usually settles within a day or two.
What should I do after my massage?
It’s best to take it easy, stay warm & hydrated, and allow your body to enjoy the benefits of the treatment. Gentle movement and rest help maintain the feeling of relaxation and relief.
Still have a question? Feel free to give us a call or message!